Maintenance and SLA Support

Maintenance and SLA support after launch.

Ongoing fixes, upgrades, monitoring, security hardening and SLA-backed support.

Outcomes

What this service delivers

Bug fixesSecurity updatesBackups and checksSLA-backed responseImprovement roadmap

Features

What can be included

Support ticketsComplaint escalationSLA trackingMonthly reportsVersion updates

Delivery Path

Built through a clear advanced process.

  1. Consultation
  2. Requirement mapping
  3. Design and prototype
  4. Development
  5. QA, launch and support

Industries

Good fit for these teams

SMEsProfessional servicesConsultingEcommerceNGOs

Packages

Start with discovery, then build in phases.

Discovery Sprint

Custom Quote

Structured consultation, requirement review, solution plan and quotation.

  • Consultation
  • Requirement mapping
  • Delivery roadmap
  • Quotation
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Build Project

Custom Quote

Full design and development project delivered in planned milestones.

  • UI/UX
  • Development
  • Integrations
  • Testing
  • Launch support
Request Quote

Maintenance Retainer

Custom Quote

Ongoing support, improvements, monitoring and SLA-backed care.

  • Bug fixes
  • Security updates
  • Backups
  • SLA support
  • Reports
Request Quote